We had a main line drain clog under the house. Russell was our technician and approached the problem from outside the house, working retrograde from a trap in the front yard. I was skeptical but it worked when my efforts with a cable inside the house had failed. He was very professional and pleasant to deal with.  We asked him to install a cleanout closer to the house for future use and we were very satisfied with the work.

Tyler is the best! He came to our parent's house, knew exactly what the problem was, and explained it to us without the typical guesswork. I'd recommend him any time you need a good plumber.

Overall, It was a very good experience with the Service Hero team. I was able to schedule an appointment late in the night. They are truly 24x7. The help desk team was very professional, courteous, and friendly. All responses were timely. The field technician showed up on time and diagnosed the issue accurately. Kudos to the Service Hero team!

Customer service was so kind and empathetic to my late night emergency. After trying to unclog the toilet for 15-20 minutes with a plunger, I thought my issue was resolved. However, the next time I flushed, the toilet completely overflowed. I called Service Hero around 10 pm and there was a technician, Eduardo, at my condo by 9:00 AM. He was knowledgeable, efficient and thorough. Overall, it was a great experience!