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Hiring a plumber in Sacramento, CA is not always straightforward, and it’s easy to make the common mistakes that most people only come to regret later. The team at Service Hero is familiar with the common mistakes that homeowners and businesses make when hiring plumbers and how to avoid them. Keep reading to learn more.

Customer Reviews

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Bobby Hett

We had a main line drain clog under the house. Russell was our technician and approached the problem from outside the house, working retrograde from a trap in the front yard. I was skeptical but it worked when my efforts with a cable inside the house had failed. He was very professional and pleasant to deal with.  We asked him to install a cleanout closer to the house for future use and we were very satisfied with the work.

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Lori Mand

Tyler is the best! He came to our parent's house, knew exactly what the problem was, and explained it to us without the typical guesswork. I'd recommend him any time you need a good plumber.

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Narendran Dhanaram

Overall, It was a very good experience with the Service Hero team. I was able to schedule an appointment late in the night. They are truly 24x7. The help desk team was very professional, courteous, and friendly. All responses were timely. The field technician showed up on time and diagnosed the issue accurately. Kudos to the Service Hero team!

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Not Checking Licenses and Insurance

Most homeowners assume that all plumbers are created equal, so they don’t see the need to verify their license and insurance. This is a mistake that will land you in the hands of shady or unqualified plumbers. To be on the safe side, always ask for proof of licensing and insurance. Licensed and insured plumbers provide quality services and protect you from liability if accidents occur.

Focusing Solely on Price

We get it—everyone is looking to save money, and price is often a key consideration when hiring a plumber. However, it shouldn’t be the only thing to consider when hiring a plumbing service. Plumbers who offer the cheapest rates without proof of quality service are more likely to provide substandard services. It’s always advisable to choose a plumbing service that offers reliable services at competitive prices.

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Not Getting a Written Contract

You may not have the time to get a written contract during plumbing emergencies, but for any planned or non-emergency plumbing work, a written contract is necessary. It protects both you and the plumber, outlining the scope of work, materials, costs, payment schedule, and warranty information. It prevents misunderstandings and provides a legal record in case of disputes.

Not Verifying Specialization

The same way some people assume all plumbers are created equal, they might also assume any plumber can handle any plumbing issue. However, plumbing is a broad field, and many plumbers specialize in specific areas. For example, some may focus on drain cleaning, others on water heater installation, and others on complex pipe repairs or commercial plumbing. Hiring a plumber who lacks the necessary specialization for your problem can lead to subpar work, increased costs, and further complications.

Not Clarifying the Scope of Work

This is a common blunder on the side of property owners. They don’t really give much thought to clarifying the scope of work. Before any work begins, make sure you detail every task, material, and desired outcome. A clearly defined scope protects both parties. Discuss even seemingly minor details; don't assume anything. This ensures a mutually understood and executed project.

Ignoring Online Reviews and References

You may not have the time to check online reviews when you encounter a plumbing emergency. That’s why we recommend you look for a trusted plumber before an emergency strikes. Research and save contact information for plumbers with positive reviews and strong references. This approach ensures you have reliable options readily available when a plumbing crisis occurs. It saves you from rushed hiring decisions.

Forgetting to Ask About Warranties

This is one of the most overlooked aspects of hiring a plumber. Warranties are important because they offer peace of mind and protect your financial investment. You should find out about warranties covering both labor and materials. A reputable plumber will stand behind their work. Clarify warranty durations and coverage before hiring the plumber. This can save you money in the long run.

Looking for a trusted plumbing service? Get in touch with Service Hero. We are a locally owned and operated company that has built an outstanding reputation for offering high-quality and budget-friendly plumbing services. From drain cleaning and water heater installation to leak detection and sewer line replacement, we do it all.

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